Trouble registering, a stuck deposit, or questions about a bet — whatever it is, pj77's Help Center has you covered. Browse by topic below or get in touch with us directly.
Registration, Login, Password Change, KYC Verification
12 GuidesHow to deposit with Mobile Pay, Nagad & Rocket — methods and troubleshooting
8 GuidesWithdrawal rules, processing times, limits & reasons for delays
9 GuidesBet types, understanding odds, live betting & cash out
15 GuidesWelcome Bonus, Rollover, Free Bets & Offers
10 GuidesApp Download, Installation, Updates & Technical Issues
6 GuidesAccount security, two-factor authentication & suspicious activity
7 GuidesSelf-Exclusion, Deposit Limits, Temporary Break
5 Guides
From opening an account to verifying your identity, you'll find step-by-step guides for everything on pj77. Most issues can be resolved on your own — just follow the right steps.
Go to the pj77 registration page and enter your mobile number.
Enter the 6-digit OTP sent to your phone.
Choose a strong password — mix letters, numbers, and special characters.
Add your name, date of birth, and payment details.
Only one account can be registered per mobile number. Attempting to create multiple accounts may result in all of them being suspended.
On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The whole process takes just 2–3 minutes.
Pj77 requires identity verification for secure payments. You'll typically need to upload a photo of your national ID or passport. Verification is usually completed within 24 hours, after which larger withdrawal amounts become available.
Mobile banking is the easiest way to deposit at pj77. Mobile Pay, Nagad, and Rocket all process deposits within minutes.
| Payment Methods | Minimum | Maximum | Processing Time | Fee |
|---|---|---|---|---|
| Mobile Pay | ৳300 | ৳50,000 | Instant | Free |
| Nagad | ৳300 | ৳50,000 | Instant | Free |
| Rocket | ৳300 | ৳30,000 | Instant | Free |
| Bank Transfer | ৳1,000 | ৳2,00,000 | 1–3 Hours | Free |
Start by checking the confirmation message in your mobile banking app.
Note your Transaction ID.
Check the wallet section on pj77 to see if your balance has been updated.
If it still hasn't gone through after 15 minutes, contact Live Chat with your Transaction ID.
Withdrawing funds from pj77 is straightforward. Log in to your account, select "Withdrawal" from your wallet, choose an amount and payment method, then confirm.
| Payment Methods | Minimum | Processing Time | Daily Limit |
|---|---|---|---|
| Mobile Pay | ৳500 | 5–15 minutes | ৳50,000 |
| Nagad | ৳500 | 5–15 minutes | ৳50,000 |
| Rocket | ৳500 | 10–30 minutes | ৳30,000 |
| Bank | ৳1,000 | 3–24 hours | ৳2,00,000 |
KYC verification incomplete — go to your profile to complete it.
Bonus rollover requirements not yet met — check the promotions page.
Daily limit exceeded — please try again the next day.
Banking server under maintenance — please try again shortly.
Got questions about pj77's bonus offers? Everything you need to know — when to expect your bonus, how to use it, and how to clear the rollover — is explained right here.
Before claiming a bonus, read its terms carefully. Knowing the rollover requirement, expiry date, and eligible bet types upfront will save you confusion later.
Make sure all the conditions required to claim the bonus have been met.
If you have a promo code, make sure it was entered at the time of deposit.
Has your bonus expired?
If everything looks fine on your end, contact us via live chat and we'll have it resolved within 24 hours.
If you're experiencing issues with the website or app, try these common fixes first.
Refresh the page and clear your browser cache (Ctrl+Shift+Delete).
Check your internet connection — try switching from Wi-Fi to mobile data.
Close the app and reopen it, or try reinstalling.
Update your browser. Use the latest version of Chrome or Firefox.
Disable your VPN or proxy — these can sometimes cause issues.
If the issue persists, email us at support@pj77.click with a screenshot, or reach out via live chat.
It's natural to have questions at various stages after joining pj77 — every new platform takes a little time to get used to. Our Help Center is built for exactly that reason, so you don't have to contact support every time.
All pj77 guides are written in Bengali with Bangladesh users in mind. Things like which number to send money to when depositing, where to submit a withdrawal request, and where to enter a bonus code can feel confusing at first — but once you know the steps, it's straightforward.
While pj77's support team is available 24 hours a day, response times are fastest between 9 AM and 11 PM. Expect slightly longer wait times on major match days or during festivals when support volume tends to be higher.
A few simple habits will keep your pj77 account secure. First, never share your password or OTP with anyone — pj77 staff will never ask for your password. Second, avoid logging in over public Wi-Fi.
If you notice any suspicious activity — such as logins or transactions you didn't make — change your password immediately and notify our support team. Action will be taken promptly.
Having a few details ready before contacting support can speed things up significantly. Your registered mobile number, Transaction ID (for payment-related issues), a description of the problem, and a screenshot if possible — these help our support team resolve your issue much faster.
Remember: pj77 will never ask for your password, card number, or OTP via email or message. If you receive such a message, it may be a phishing attempt.
