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Frequently Asked Questions

Pj77 FAQ — All Your Questions Answered in One Place

Find answers to anything — login, payments, bonuses, betting, or account queries. If you can't find what you're looking for, our support team is always ready to help.

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Account & Login

Find everything you need here — registration, login issues, password reset, and account verification.

Deposits & Withdrawals

Learn about deposit and withdrawal rules, limits, and processing times via Mobile Pay, Nagad, Rocket, and bank transfer.

Bonuses & Offers

Learn how to claim and use welcome bonuses, cashback, free bets, and VIP offers.

Betting Rules

Detailed information on odds, bet types, match cancellation policy, and betting limits.

Security & Privacy

Learn how pj77 handles 2FA, password protection, data privacy, and fraud prevention.

Mobile App

Guide to downloading, installing, updating, and troubleshooting the Android and iOS apps.

No results found. Try different keywords or Help Center Contact us.
Account & Login

Signing up is quick and easy. On the registration page Enter your mobile number or email, set a strong password, and submit the form. You'll receive an OTP on your mobile to verify your account. The whole process takes just 2 minutes.

On the login page and click the "Forgot Password?" link. Enter your registered mobile number or email — a reset link or OTP will be sent to you. If nothing arrives within 5 minutes, check your spam folder or contact support.

KYC verification is mandatory for security purposes. It helps prevent fraud and unauthorized access. Simply submit a photo of your national ID or passport to complete verification. Without it, withdrawal restrictions may apply.

No. Each user is allowed only one account at pj77. Creating multiple accounts may result in permanent suspension of all associated accounts and forfeiture of any balances.

To close your account, Help Center Contact us via live chat or email. Make sure to withdraw any remaining balance first. A temporary break through self-exclusion is also available as part of responsible gaming.
Payments — Deposits & Withdrawals

pj77 supports the following payment methods:
  • Mobile Pay — Most popular, instant deposit
  • Nagad — Fast & Easy
  • Rocket — DBBL Mobile Banking
  • Bank Transfer — All major banks
Deposits and withdrawals are free across all payment methods — no extra charges.

The minimum deposit at pj77 is just ৳300, applicable across Mobile Pay, Nagad, and Rocket. Bank transfers may require a minimum of ৳500. There is no maximum deposit limit.

Deposits are usually reflected within 5–10 minutes. If not:
  • Refresh the page
  • Save your transaction receipt/screenshot
  • Share your transaction ID and amount in Live Chat
  • Bank transfers may take up to 24 hours to process

Mobile Pay and Nagad withdrawals typically process within 30 minutes to 2 hours. Bank transfers may take 1–3 business days. VIP members get priority processing — usually within 15 minutes.

You can cancel a withdrawal before it begins processing. Go to "Withdrawal History" in your account and click "Cancel". Once processing has started, the withdrawal can no longer be cancelled.
Bonuses & Promotions

New Registration your welcome bonus is added automatically on your first deposit. A minimum deposit of ৳500 is required to qualify. For bonus terms and rollover details, On the promotions page View details.

Rollover means you need to place a certain amount in bets before withdrawing a bonus. For example, a 5x rollover on a ৳1,000 bonus means you must wager ৳5,000. Bets with minimum odds of 1.5 or higher count toward the rollover. You can track your progress in the "Bonus" section of your account.

Weekly cashback is credited to your account every Monday by midnight. Your cashback rate depends on your VIP level. VIP Page View details.

Expired bonuses cannot be recovered, so make sure to use them within the allotted time. Each bonus is typically valid for 7–30 days. Check your active bonuses and their expiry dates in the Bonus section of your account.
Betting Rules & Odds

Odds represent the numerical expression of winning probability. For example, odds of 2.5 mean a ৳100 bet returns ৳250 (৳150 profit). pj77 uses decimal odds, which are the easiest to understand. In live betting, odds change in real time.

If a match is cancelled or abandoned, the full stake for that match is refunded. In accumulator bets, the cancelled match is counted as odds of 1.0 (void).

After logging in Sports Betting page and select the "Live" tab. Choose your preferred match and market from the list of ongoing games. Quick decisions are key in live betting, as odds shift frequently.

Maximum winning limits vary by event and market. For most cricket and football matches, you can win up to ৳5,00,000 on a single bet. For detailed limits, On the betting page View.
Security & Privacy

After logging in, go to Account Settings → Security → "Two-Step Verification". Enable 2FA via SMS or an authenticator app. From then on, a code will be sent to your phone each time you log in. This is a critical security feature.

pj77 will never ask for your password or OTP by phone, email, or chat. If anyone does — it's a scam. Change your password immediately and Help Center Report it.

Yes. pj77 uses 256-bit SSL encryption. Your data is never sold to third parties. For more details, visit our Privacy Policy Read more.
Mobile App

App Page to download the Android APK or access the iOS link. On Android, install the downloaded APK (make sure Unknown Sources is enabled). On iOS, install directly from the App Store link.

On Android: go to Settings → Security → enable "Install from Unknown Sources". Make sure you have enough storage. Delete the old APK and download a fresh one. For iOS issues, Help Center Contact us.

The app offers faster loading, push notifications, biometric login, and offline access to account information. All features are available on the website too, but the app experience is far more convenient.

Have more questions?

This FAQ page covers the most common questions. If you don't find what you're looking for, our support team is always on hand. pj77 believes every player deserves the right help at the right time.

Our Bangla-speaking support team is available around the clock. Reach us via live chat, email, or phone — whichever works best for you.

Our Help Center Find more detailed guides and tutorials.

Get Direct Support
Live Chat

Average response time: 2 minutes

Email Support

Support@pj77.click

Telegram

24/7 Active Support Channels

Support Hours

24 hours a day, 7 days a week

Visit Help Center
Quick Links

Tip: Type a keyword into the search box above to quickly find what you need — such as "Mobile Pay", "bonus", or "password".

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Sign up now and start enjoying the best betting experience on pj77, complete with a welcome bonus.

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For users 18 and above. Please gamble responsibly.

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